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Come play with us!

FAQs

Frequently asked questions

We know kids grow fast. That's why our clothes tend to run slightly larger, so they have more time to play in them. But, if in doubt, size down. 

We're a small business with a small crew. We hand process all orders within 3 business days. You'll recieve shipping notifications once your order is processed.

We're currently only shipping within the United States. For special requests, please Contact Us.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Return Shipping
As a small business just starting out— returns will be at the customer's expense, so please bear that in mind when ordering.

Starting a Return
To start a return please use the Contact Us form, or email us at info@playableclothing.com

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Non-returnable Items
Unfortunately, we cannot accept returns on sale items or gift cards. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@playableclothing.com.

Have a comment, question or return? Use the Contact Us form, found in our menu, or email us at info@playableclothing.com

We look forward to hearing from you!